Shipping & Returns

Orders placed before 2pm Central on a business day ship the same day from Springfield, Missouri. Orders placed later, or on weekends and holidays, ship the next business day.

We ship to all 50 states. We cannot ship internationally, to PO boxes for expedited service, or to any address where hemp products are restricted by state or local law.

A tracking number is emailed as soon as the label is scanned. If you do not see it, check your spam folder before contacting support.

If a bottle arrives broken or leaking, email a photo of the package and product to support@bluekeycbd.com within 7 days of delivery and we will replace it at no cost.

If tracking shows delivered but the package is missing, wait 48 hours (carriers often scan early), then contact us. We will file the carrier claim and reship or refund.

If we shipped the wrong item, keep it — we send the correct product immediately and cover return postage only if you prefer to send it back.

Unopened products in original packaging can be returned within 30 days of delivery for a full refund of the product price.

Opened products: email support first. We will usually suggest a strength or format change, and if that does not help we will issue a one-time satisfaction refund within 30 days of delivery.

For health and safety reasons we cannot resell returned items, and we cannot accept returns of clearance items, gift cards, or wholesale bulk orders.

Email support@bluekeycbd.com with your order number and the reason for the return. We reply within one business day with an RMA number.

Write the RMA number on the outside of the package and ship it to Blue Key CBD, PO Box 4120, Springfield, MO 65808. Return shipping is paid by you unless the return is our error.

Refunds are issued to the original payment method within 5 business days of us receiving the return, and typically post to your account within another 3–5 days.

We can change or cancel an order any time before it ships — usually a window of a few hours. Email or call support right away and include your order number.

Once a label is created we cannot reroute the package, but you can refuse delivery and we will refund the product price when it comes back to us.

Wholesale and clinic accounts ship on agreed terms and lead times, which may differ from the retail schedule above. Freight quotes are provided before the order is confirmed.

Recurring retail orders can be paused, skipped, or cancelled at any time before the next processing date.