Resources
Customer support
A real person, in Missouri, Monday through Friday. No chatbots, no ticket mazes.
Ways to reach us
Call us
Monday–Friday, 9am–5pm Central.
(816) 555-0142Email support
We reply within one business day.
support@bluekeycbd.comProduct & research questions
Sourcing, COAs, and study requests.
research@bluekeycbd.comMailing address
Returns must include an RMA number.
Blue Key CBD, PO Box 4120, Springfield, MO 65808
Common support topics
- Order and shipping help
- Orders placed before 2pm Central on business days ship the same day from Missouri. Tracking is emailed automatically — check spam before writing in.
- Returns and satisfaction
- Unopened products can be returned within 30 days. If an opened product didn't work for you, email support first — we'll usually suggest a dose or format adjustment before processing a return.
- Certificate of analysis requests
- Send the batch number printed on your label and we'll email the matching lab report the same day.
- Wholesale and provider accounts
- Clinics, pharmacies, and retailers should start at the provider center — that form routes straight to our clinical team.
Accessibility
We aim to meet WCAG 2.1 AA across this site. If any page, document, or product label is difficult to use with assistive technology, email support@bluekeycbd.com and we'll provide the information in another format and fix the page.